Horizons Golf Club, Villa 135

Stay at Horizons Golf Resort - 2nd April to 5th April 2021

We had booked three accommodation for 2nd April to 5th April 2021 - Villa 134, Villa 135 and Unit 53
The booking staff were excellent, Mikayla in particular.

But the Property Management service was awful. We found dirty linen thrown in one corner in Villa 135. There were dead cockroaches in the kitchen cabinets and kitchen shelves and we had to clean out the entire cabinets and shelves and wash the cutlery

The ceiling fan in one bedroom in Unit 53 was not working. The handyman James had a look and promised he will arrange an electrician to fix it the next day (Saturday 3rd April) but no one turned up.

Overall the resort experience was good and the natural setting and view from the Villas was excellent but we wish that the Winnings property management was more responsible
Reviewed by Santokh R. from Australia on Wed 7th Apr 2021

Nice holidays

It was a really nice place. I will come back
Reviewed by Guest from Double Bay, NSW, Australia on Mon 4th Jan 2021

Nice place to stay, perfect for playing golf at Horizons

Holiday home was reasonably tidy. I was suggest the owner look to upgrade the fridge as it did not cool properly. Bathrooms could also do with an upgrade.
Reviewed by Guest from Australia on Wed 25th Nov 2020

Stay was good booking for the holiday not so much

Experience while booking for the holiday was horrible. Was not given any email to say where to pick n drop off keys also details in time. The key we picked up said 207, in the booking we had room 135, we had to call winning holidays to find out it was the key for 135, this was a waste of our time. Never again winning holidays agent are hopeless
Reviewed by Savitri S. from Australia on Thu 5th Nov 2020

On Golf course accommodation

The unit is very tired & needs updating. We arrived to a unit in a great on course location but the interior was very sad. Saggy curtains with missing hooks, lightbulbs blown, windows very dirty, mattresses & blankets need replacing & refreshing, filter in air cond smelly, small bedroom heaters filthy, need I go on. We wiped everything over & made it smell & feel cleaner. Disappointing, but golf & Nelson bay attractions were great.
Reviewed by Raewyn from Nelson Bay, NSW, Australia on Wed 29th Jul 2020

Do not rent this villa

This has to be the worst experience my family and I ever experienced. Firstly upon arrival the villa was not clean there was hair and sand all over the bathrooms and the toilet was not clean. There was grass all over the carpet the cutlery and cook top was old and dirty we ate out every night didn't feel like eating much when there were also dead cockroaches and bugs in full view just on the carpet and that's when we first arrived. They offered to clean it but even though they said they did nothing was touched. Then the aircon was pouring water and created a health hazard and the fire extinguisher that we thought would help was empty and not even tagged. This villa stunk, has no wifi or any of the modern cons for the top dollar they are asking! With a young family we wanted security, comfort and got none of that instead we spent more money eating out and inconveniencing other family members cooking in their apartment! We asked yo be moved but we had to stay as there was no vacancies anywhere. Do not rent this villa
Reviewed by Julie from Sydney, NSW, Australia on Fri 10th Jan 2020

Terrible experience

This is not my habit of leaving bad reviews but this time, it was a terrible experience, which I do not want to share here and on other review websites as well. I have sent a detailed complaint email to the office of alloggio requesting full refund. Still waiting for a reply.....
Reviewed by Hacene from Currans Hill, NSW, Australia on Mon 15th Apr 2019

Would not recommend

We found this unit unpleasant to stay in. As other reviews have mentioned, the cleanliness is definitely an issue. As soon as we opened the front door (which was itself covered in mould!) it was obvious that the unit is old and unkempt. The extractor fans in both bathrooms look like they have never been cleaned, and it was obvious many parts of the unit require updating e.g. the towel racks in both bathrooms were broken and had not been fixed, the light bulbs in both bathrooms were almost all out and hadn't been replaced. We stayed with 2 small children and would not return, nor would we recommend. The resort itself is lovely, with a gorgeous view but if you're looking to visit I would recommend staying elsewhere.
Reviewed by SoFlo from Salamander Bay, NSW, Australia on Mon 18th Feb 2019

Not good

Cleanliness still an issue very tired decor. Mould on shower curtains, around tub, and drain hole in vanity. Windows and sliding door don't work and were filthy both inside and out. Also obtaining the key from hot and stuffy container was a total failure and had to go to Alloggio office in Nelsons Bay to get the key. Addition of ceiling fans in bedrooms would be ideal in summer.
Reviewed by MC43 on Fri 18th Jan 2019