The Shoal Apartments, Unit 201/4-8 Bullecourt Street

The most awful accommodation I have ever stayed in

If I could have given a minus number of stars for this review then I would have done! Do not book accommodation with Winning Holidays, the company should be re-named losing holidays because they are certainly setting themselves up for failure with their poor service, appalling facilities and hygiene standards. We arrived to one of their Shoal Bay apartments to collect keys from their office out of hours, we arrive at the apartment to find that the wrong keys had been placed in our envelope and we could not access the property. After AN HOUR of waiting and 4 phone calls to find out where our keys were an older gentleman arrives, relaxed as can be without any apology or remorse just throws us the keys and takes the others back. We enter the apartment to find it absolutely filthy! Grime and dust everywhere, this place had not been properly cleaned in at least 6 months, to say we are in the middle of a GLOBAL PANDEMIC we were incredibly thrown and considered not staying, had we been able to find another place to stay we would have left immediately. The bed sheets had not been changed in one of the bedrooms, dirty sheets left on the bed and the 'fresh' ones on the floor in a plastic bag for us to remove and change ourselves, disgusting! The second bedroom was even worse, stained duvet and pillows in the wardrobe, no sheets on the bed but instead all of the dirty soiled sheets had been shoved in the wardrobe and left to fester. The floor was COVERED in long black hair and filth, so bad that we actually ended up vacuuming the bedrooms ourselves just to make the place feel slightly cleaner. ZERO hand wash, body wash, shampoo etc was provided, no homely touches provided at all or any kind of disinfectant to clean anything! If you're keen to catch COVID or any other virus this is the place for you. This experience ruined our holiday, we would have been better staying at home! Do not book with this company, disgraceful.
Reviewed by Guest from Sydney, NSW, Australia on Tue 20th Oct 2020

Good

Good
Reviewed by Guest on Wed 7th Oct 2020

Lovely location

Lovely bright apartment in a great location. Beds were super comfortable. Air conditioning in each room, which made it very comfortable. The only negative is that the apartment wasn’t clean. The cutlery was dirty and drawers were dirty and stained. I had to wash the crockery and cutlery before using them. `Also the balcony was filthy, dusty and dirty and not washed prior to our arrival. Disappointing after spending so much money for 3 nights and then had to clean, before I could use the facilities.








Reviewed by Liana B. from Australia on Mon 13th Jul 2020

Modern with great location

Unit is well designed with balcony front & back. We hardly heard any noise from other units. Only thing is bring a hairdryer as none supplied.
Reviewed by RP from Sydney, NSW, Australia on Mon 8th Jun 2020

Great family holiday

We loved staying here - great location & facilities for families. Beach across the road. Kitchen needs a grater but otherwise we will be back :)
Reviewed by kirkrae from Canberra, ACT, Australia on Sun 12th Jan 2020