Terms & Conditions
Port Stephens Accommodation
Rates as per room or per dwelling, per night - for the standard number of people per room or per dwelling. Visiting guests are not permitted in the dwellings or rooms or common areas between the hours of 8pm and 8am. Charges will apply for any damage or repair and/or replacement of all or excessive clean. *Trova Pty Ltd ABN: 23 358 558 265 the right to relocate any booking to a hotel or dwelling of same standard. All bookings are subject to availability. You must be at least 18 years of age to book hotels or dwellings on our website. *Trova Pty Ltd ABN: 23 358 558 265 does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate, Guests agree that all information given for the booking is true and correct. Credit card details must be the same as the booker. Any alterations and/or extensions to bookings are subject to availability.
All our properties are fully non-smoking properties, this includes the hotel rooms, houses, apartments, car parks, gardens, all balconies and all common areas. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee.
We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass or damage by guests etc. we reserve the right to deduct the costs of these from the credit card account holder should this be necessary. PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES VISITING GUESTS. Our local residents and landlords are very sensitive to disturbances of any kind there for disturbance will not be accepted - this includes conversing late into the night on the balconies. Guests must respect the peaceful nature of the location. Breach of these conditions may result in immediate cancellation of the booking.
For all bookings, 50% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due seven (7) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to end of NSW public school holidays), where the balance is due on or before 1st November.
For direct bookings with Alloggio Pty Ltd the credit card used to pay your deposit will be saved (via SecurePay) and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay). Please note there is a transaction fee on all credit card transactions.
As part of your confirmation, you accept the responsibility of:
- ensuring the dwelling keys are secure and returned to Port Stephens Accommodation offices, in the case that you lose the dwelling keys you are liable for their replacement and the replacement of the dwelling locks.
- Further charges for excess cleaning, garbage removal, damage within the dwellings and its lands.
The charges relating to points a) and b) will be taken from the credit card that secured your booking or by a credit card that you may provide.
Check in Times and Key Collection
Check in is from 2pm on the day of your arrival and checkout is at 10am on the date of your departure.
Port Stephens Properties
For properties in the Port Stephens Region, keys can be collected from our key hub, located at 4981 Nelson Bay Road, Nelson Bay. Please turn left straight after the football field (Tomaree No. 1 Oval) and look for the key hub with the large Alloggio logo on the side. There is plenty of parking at the hub. Please also ensure that your keys are returned to the same location by 10am on the day of your departure.
For properties in the Newcastle region you will receive an email two days prior to your check in day with the details of the key collection for the specific property you have booked. Please also ensure that your keys are returned to the same location by 10am on the day of your departure.
Late departures will incur a $75.00 fee.
If you cancel your accommodation the following applies:
- Bookings cancelled at least 90 days prior to “Guest” arrival date is refundable less a cancellation fee of $100.00.
- Booking cancelled less than 90 days from “Guest” arrival date are non refundable but the following does apply:
- if any guest has booked direct with Alloggio Holidays, and request a refund for a booking arrival date inside 90 days, we do not refund but can transfer booking dates or if guests are uncertain of dates we will provide them with an Alloggio Holiday gift voucher to the value of their “Rent” component of the booking.
- our fees will be retained however when the guest does utilise the gift voucher the value of rent will be towards whatever the cost of their new booking value is. There will be no booking fees charged on gift voucher bookings as we have already retained the fees.
- The voucher will be valid for booking stay dates within three years from date of issue and may be used on any of our Holiday Properties depending on availability.
- If you shorten your stay, the unused portion of your rental is not refundable.
- Any Bookings made via an OTA, for example, Stayz, Booking.com, Airbnb or other booking provider will be subject to the OTA Terms and Conditions.If you cancel any booking made through Stayz, Booking.com, Airbnb or other booking provider you may be required to pay further fees to those providers pursuant to their cancellation policy.
- Any costs imposed by any other provider are in addition to any costs imposed by Alloggio Management.
Bad Books Register and Schoolies or “Party” Bookings
Alloggio Management participate in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any Guests, breach our Terms and Conditions, your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the Property Owner and/or other Agents participating in the Bad Book register. Alloggio Management reserves the right to refuse or cancel a booking where a Guest may be registered on Bad Books. Alloggio Management adhere to the Holiday Code of Conduct respecting the local residents of the area. Our policy requires a maximum of adults in a particular dwelling to help reduce noise complaints, excess cars and disruption to the neighbouring properties. If a property accommodates more than eight people, then the remaining guest numbers must be for children. Any guest found to be hosting a party or over-crowding the property will be immediately evicted without refund.
Any booking found to be a "schoolies" booking may be immediately cancelled and evicted without a refund, whether any other terms and conditions are breached or not.
Bed linen and bath towelling are provided in almost all properties (unless specifically excluded in the property listing). Toiletries are not provided so please bring your own. Blankets and/or doonas and pillows are supplied in all properties. Tea, coffee, sugar, washing powders, soap, shampoo, toilet paper, tea towels and other items are generally not supplied in properties.
Use of the Property & Eviction
The Property is a residential dwelling within the Port Stephens community. The Property is to be used strictly as a holiday dwelling by the Guests and the number of occupants must not exceed the maximum set by Alloggio Management. Where the Property is a strata or community title property all occupants must abide by the building rules and by-laws. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, party or other like gathering is strictly prohibited. If you use the Property for a function, party or other like gathering:
- Your stay at the Property will be terminated;
- All Guests and other occupants of the Property will be removed from it by our Security Contractors and local Police (if required);
- All monies paid will be forfeited. In addition, the Guest agrees to pay for the cost of the Security Contractors, Police noise abatement orders and noise pollution fines imposed by Council.
Number of Occupants and Vehicles
Each holiday Property is equipped for a specific number of Guests. No additional mattresses, tents or caravans, or more cars than the Property accommodates are allowed. If a Property is reported to be overcrowded the tenants will be asked to vacate with no refund made. If required, we can arrange cots for young children at an additional charge.
Parking of vehicles should only be parked in spaces provided with the Property. Any additional vehicles MUST NOT be parked in any other space or parked on nature strips outside of the Property.
All Properties Privately Owned
The agreement to rent a holiday property is between the Property Owner and the guest. Alloggio Management is a licensed real estate agency acting as the owners agent. All properties under Alloggio Management are privately owned and are rented on a fully self-contained, un-serviced basis. In most cases the Owner of the Property also uses the Property. As a licensed letting and managing Agent for the Property, Alloggio Management are required by law to seek and act on the instructions of the Owner of the Property, even if Alloggio Management may disagree with those instructions (provided those instructions are lawful).
Alloggio Management describe the premises, position and furnishings to the best of their ability and in good faith. Images of the Property in any brochure or on any website are to be taken as a general indication of the appearance of the Property, for example it is possible that furniture has been replaced or moved. No responsibility or refunds for minor or non-material differences will be accepted. In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Alloggio Management Pty Ltd to compensate or discount.
Please note that every effort has been made to maintain accuracy of the property tariffs, however Alloggio Management reserves the right to correct changes and adjust prices from time to time as errors may occur. You will be advised of any adjustments to prices as soon as practicable. Rules may also apply at different times that dictate the minimum number of days for a particular rate to apply, or that require arrival on a particular day of the week with weekly bookings etc.
Internet Connection, TV Reception and Foxtel
The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. The Guest will not hold Alloggio Management or the Owner liable for the availability or disruption in any internet connection. TV and Foxtel reception in parts of Port Stephens can be unreliable in times of high wind or storm. Depending on the location of the Property there may be low signal strength. The Guest will not hold Alloggio Management or the Owner liable for any disruption in TV or Foxtel reception.
If Foxtel is provided at the Property, the extent of available channels will vary from Property to Property depending on the account the Owner has set up with Foxtel. The Guest will not hold Alloggio Management or the Owner liable for any channels that are unavailable.
Gym Equipment, Pools and Spas
Use of gymnasium equipment in the Property (if any) by the Guest or any occupant occurs solely at the risk of the person using that equipment. Children must be prevented from using any gym equipment. Use of the swimming pool and/or spa (if any) by the Guest occurs or any occupant must ensure the supervision of children and others.
Inspections & Repairs
If Alloggio Management believes that these Terms and Conditions may have been or are being breached, Alloggio Management and/or our Security Contractors may inspect the Property at any time during your stay without notice. Alloggio Management may also affect entry to carry out emergency repairs without notice. At all other times during your stay Alloggio Management will provide 24 hours’ notice of any inspection that may be required for maintenance or other management reasons.
Pets are welcomed in specific properties only. Owners that do not want pets in their Property, or where strata and community title by-laws ban pets, may require the termination of your stay without compensation if you arrive with a Pet and do not remove it from the Property. Any additional cleaning costs will be charged or deducted from the security deposit.
Cleaning and Garbage
Garbage bins are provided with all properties. Please ensure that all garbage is removed from your holiday Property and placed in bins provided. Please read the sign in your holiday Property for garbage collection day. You are required to place the bin on the kerbside for collection with the handle facing the Property. Any excess garbage can be taken to the Port Stephens Waste Transfer Centre, Soldiers Point Road, Salamander Bay. If you leave excess garbage in the dwelling or on its land you will be required to pay additional cleaning and garbage fees. These fees will be taken from your credit card you provided when booking the property.
Security and Break Ins
All Guests are responsible for keeping the Property secure during their stay and will be responsible for any theft or damage to the Owners Property due to neglect in this area. It is important to ensure all windows and doors are closed and locked prior to departing the Property.
Bond Protection Waiver
The non-refundable Bond Protection Waiver Fee protects you from being charged for accidental property damage that may occur during your occupancy. Cover is up to the value of $2000. Bond Protection Waiver does not cover damage or loss that is not disclosed, you must notify us if you cause any damage. Prior to, or immediately upon, vacating the property, you must inform our team if there have been any incidents of loss or damage that have occurred during your occupancy.
Bond Protection Waiver does not replace or negate your responsibility for all members of your party as the primary guest/renter. It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorised vehicle or watercraft use, additional cleaning if the home is left excessively dirty or damage resultant from negligence or carelessness. This cover is for accidental damage up to the value of $2,000 and anything in excess of this will be payable by the guest/renter.
Security Deposit/Bond Waiver Administration Fee
If you choose to take a Bond Protection Waiver instead of a Security Deposit/Bond an administration of $11.00 is payable plus credit card charges of 1.9%
Bond Protection Waiver is offered, administered, and funded by Alloggio and we are solely authorised to determine the nature of the cover. Your credit card may be charged at cost for repair and/or replacement if there is deliberate, malicious and/or negligent damage to property.
Optional Bond Protection Waiver Fees are as follows and may be subject to change (Bedroom Size : Bond Waiver):
- 1 Bedroom : $31.63
- 2 Bedroom : $31.63
- 3 Bedroom : $63.25
- 4 Bedroom : $92.00
- 5 Bedroom : $126.50
- 6 Bedroom : $126.50
Should you choose or, in some instances, you may also be required to pay a refundable Security Deposit/Bond of $2,000 (the amount of the security deposit/bond may be increased) if you are booking specific homes, your booking is a schoolies group, you are staying for one month or longer or at the agent’s discretion. The Security Deposit will be retained until our team has completed the checkout inventory and inspection. Should the property be found excessively dirty or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of property will be deducted from your deposit. The remainder of your deposit that is not applied to these expenses will be refunded to you within 14 days. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit. Should you reserve a property where a security deposit/bond is mandatory, the Bond Protection Waiver is still available to choose and the relevant terms apply.
Bond Administration Fee
If you choose to take a Bond instead of a Security Deposit/Bond an administration of $100.00 is payable plus credit card charges of 1.9%
Optional Linen Hire and Bed Makes
For some of our holiday accommodation properties the guests are required to bring their own sheets and towels and making of the beds.
Port Stephens Accommodation do offer a linen hire and bedmaking service for these properties.
This service is charged per bed. Guests can choose to have all beds made or just the few they wish to use.
Beds will be made with hotel quality linen prior to arrival and the linen service includes; sheets and pillowcases, bath towels, hand towels and bathmats. The linen service does not include beach towels. Linen service may not be available last minute so please book and pay early.
Prices are (inclusive of supply & delivery to property):
- King, Queen & Double linen Packages: $23.00 per bed.
- Single Linen Package: $17.25 per bed
- Tri Bunk: $40.25 (1 x King, Queen or double plus a 1 x Single)
- Bunk: $34.50 (2 x Single)
- Trundle: $17.25 (1 x Single)
- Sofa Bed: $23.00 (1 x King, Queen or double)
- Bed Makes: $9.20 per bed
- Transportation Fee: $50.00 (applied only once to each booking delivery)
Packs consist of:
- Linen Only Single Pack = Single Sheet x2, Pillowcase, face washer, bath towel, bathmat and hand towel
- Linen Only Queen/Double Pack - Queen Sheets x 2, Pillow case2, face washer x 2, bath towels x 2, bathmat and hand towel
- Linen Only King Pack - King Sheets x 2, Pillow case2, face washer x 2, bath towels x 2, bathmat and hand towel
In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the Owner or Alloggio Management to compensate or discount.
Moving Your Booking to Another Property
At times situations arise beyond our or your control which may require relocating you to another property (eg: storm damage, essential services failures etc). Alloggio Management reserves the right to move guests to alternate accommodation (subject to availability) at their discretion or the direct instruction of the Property Owner. If this is the case, we will notify you as soon as possible and make every reasonable effort to provide similar accommodation.
No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the Agent or Owners control. No responsibility is taken for Guests personal Property left on or near the premises. It is strongly recommended that Guests take out personal Property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
Damage and Breakages
All Guests are responsible for any loss or damage arising from accidental breakages or other damage to the unit or common Property during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the Property (unless you have paid a Bond Protection Waiver and meet the terms and conditions of this). Please respect the Owner’s Property and do not move furniture around. A fee may be charged should this occur. If your Property is a unit please do not move items from Property to Property, any inventory items that cannot be immediately identified will be charged as a replacement to you.
Claims on Security Deposit
In the event a claim from the security deposit/bond or additional charges are made an administration charge of $75 will also be payable to Alloggio Management.
Alloggio is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
If keys containing the Property address are lost the Guest will be responsible for the changing of the locks and the cutting of 6 new sets of keys. Likewise, the replacement cost of any lost remotes, tags or fobs will be charged to the Guest. The keys are your responsibility so please take care of them.
Should a Guest lock themselves out of their property during office hours, they may contact Alloggio Management who will make every reasonable endeavour to provide spare keys at no cost. Should a guest lock themselves out of the property outside business hours, a locksmith service will be engaged to affect entry. The Guest will be liable for any and all locksmith costs involved in gaining entry to premises.
If requested, we will endeavour to recover and return items of value inadvertently left at the Property but take absolutely no responsibility for their recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $20.00 applies. Items found and delivered to us by the Property cleaners will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.
In the case of refurbishment or Owner’s instructions, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation if possible.
Unnecessary Call Outs
Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Common examples include not correctly operating televisions, ovens and washing machines.
Sale of the Property
When a booking is made, the deposit is accepted for the Owner at that time. If the Property is sold and the Ownership changes before your holiday, we cannot guarantee that the Property will remain available. Some Owners will keep the Property as a holiday rental, in which case your booking may not be affected. However, if the Owner decides to move into the Property or not rent the Property it will no longer be available. If the Property is sold, we will notify you as soon as practicable. We will do our best to organise alternative accommodation. If you choose to cancel altogether there are no cancellation fees and any payments, you have made will be returned in full.
If your holiday Property is listed for sale while you are in residence, you agree to allow the Owner or Agent to conduct inspections with prospective purchasers only at mutually convenient times, by appointment.
Governing Law & GST
The Law of NSW governs your use and occupation of the Property during this reservation. All amounts indicated in this section include GST. Alloggio Management acts as the Agent for the Owner, and as such no GST is charged in relation to the supply of accommodation. Accommodation services are provided for and on behalf of the Owner of the Property as residential accommodation with the Agent acting as Letting Agent. The supply is input taxed in accordance with the ATO’s GST ruling 2000/20 sections 51 to 61.
Third Party Websites
If you have booked through a third-party website the terms and conditions prescribed on that booking channel will override the conditions set out above.
Alloggio Management has endeavoured to maintain the accuracy of the content of this site, however from time to time aspects may be out of date. Certain information is provided by property owners and Strata Managers and for that we accept no responsibility for its accuracy. Alloggio Management and its representatives make no warranty express or implied including, but not limited to, the warranties or merchantability, specifically disclaims any other warranties, guarantees or promises, whether or not stated in full in this document.
Trova Pty Ltd
ABN: 23 358 558 265
19 Stockton Street
Nelson Bay, NSW 2315 Australia
Port Stephens Accommodation
19 Stockton Street,
Nelson Bay, NSW 2315 Australia
Alloggio Management Pty Ltd
ABN 93 701 872 338
840 Hunter Street
Newcastle, NSW 2300